ebay item damaged in shipping who is responsible

If the item arrived damaged, broken or faulty, you have the option to add up to 10 pictures showing any scratches or defects. Who is responsible for filing the insurance claim on an item damaged in shipping? Uploading tracking to the return request lets the seller know the item is on its way, and eBay can see the progress of the return in case we're asked to step in. It is not possible for sellers to claim that they cannot be responsible for missing or damaged items, even if stated in an item listing. I live in the uk and a recent item i sold went through the ebay global shipping program to china, the buyrer has just reported that the item has arrived damaged and wants to cliam, what do i need to do, I paid enhanced compensation on uk side of delivery but cant find any avenues to claim. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. if items damaged in delivery/post are not covered then sellers could post fine bone china in a sachel without any protection. It's policy. When I, the seller, received the email from eBay stating that my buyer filed a return request, I called eBay. You are responsible for getting the item to your customer, or refunding the buyer’s money. I'm very happy, the only thing is that the seller insists on using basic USPS shipping without insurance. Hopefully your seller will be cooperative once the claim is put in. RM state the item & packaging must be retained for inspection. Again.. As an update - I replaced the damaged microphone with a spare I had (took all of five minutes, and relisted the radio. Most buyers are considerate enough to wait until you file claim. You aren't responsible for item loss or damage that occurs after the item reaches the UK Shipping Centre. The second issue was a powder compact. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. I never argued with a buyer in these cases but paypal wouldn't even hear of it if I had tried to. USPS will look for external box damage and how you pack the item, of course USPS love to deny claim. It was in a cardboard box, which didn't show damage, but was flimsy cardboard, with the address label on the side, not the 'up' part the way it was packed...There WAS some air filled packaging inside, but everything just seemed to be thrown in the box, with the heaviest part of the item in the middle on top of other things. Select your reason for the return. I bought an item and opened it almost as soon as I got home the day it was delivered. If an item had been received damaged and the buyer had shown that with a picture, I would either refund without return or pay for the return shipping. 01:00 PM. It was a glass bottle containing a syrup for coffee. If a product ordered online has not arrived within either of these periods, the consumer can ask the store or … 3) Refunded you the amount you asked for AND also sent you a new piece if you could buy it separately, if not, they should have replaced the item fully... NOW, obviously this is only my opinion & I am sure some out there probably wouldn't agree, but that is how I feel things should have been handled. Return your item Hi all I have sold many items on ebay and am nearing the 1000 mark in my feedback. If the damage is severe, it should be picked up at the shipping center or by the parcel carrier. (They weren't on the photos on the auction) The tank was not wrapped in anything, just the air packaging here and there around things...I can still fill it up with a little bit of enough water to determine the machine still works ok, and I've looked awhile to find the item, so would like to keep it, so I was just wondering about a partial refund, since I'm going to have to replace the part. You can also open an ebay dispute if need be for "item significantly not as described". who do I contact when the item I purchased was damaged in shipping? Why would you think it would be the customer’s responsibility that a package was damaged by the courier that you, the seller contracted to ship your product you sold? in most cases, the seller refunds the buyer and then handles the insurance claim, as the insurance covers the seller. Unfortunately ceramics, china and glassware are quite high risk items to sell on ebay, due to the risk of breakage in transit. Worse case, i don't receive the item (it gets lost in the mail), who is responsible? IMO, as both a seller and buyer. That means packaging properly so that damage doesn't happen. You could offer a partial refund. Partial Refund Policy "A provision has been added to the eBay Buyer Protection Policy that goes into effect on June 19, 2012 stipulating that in some cases we may refund part of the cost of an item to the buyer, and receive reimbursement from the seller, to cover differences between the item described and the item actually received, such as items received with small parts missing or minor repairs needed. eBay protects buyers if items arrive damaged, and sellers should consider insuring their items to protect themselves against loss." Not all items on eBay.com.au are eligible for the eBay return label service. you have the Ebay Money Back Guarantee. An inspection by a UPS representative may be required. Item I purchased was damaged during shipping ... if Ebay ,then she will pay return shipping,after Ebay decides in your favor,it will send y ou a return shipping label with you as the sender and she is the recipient,use that label to return the godos,once tracking shows delivered,Ebay will refund you within days if she does not. That got me speaking to the right department. In these cases, we will not require the buyer to return the item to the seller.". Of course, you are responsible for the damage. it was well packed with fragile on the box. Nevertheless, the buyer contacted me to notify me that the parcel arrived damaged and the LP cover is now severely damaged across one corner. All I am asking for is to be made whole I should have received this item in the condition that it was listed in. Item arrived damaged: am I responsible for paying return shipping? If the returned item is used, damaged, missing parts, or is damaged during return postage because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. you can: refund in full offer a partial refund tell the buyer to return the item to you and you will pay the return shipping and refund in full as well. points 6.2.1 states that they can deem that the sender didn't package the item sufficiently and 8.1.3 and 8.1.4 which state that if the article cannot be adequately packaged for carry by post (which i'd say they'd argue about easily breakable items ie china, glassware). As one of the largest online retailers, Amazon has a generous return policy for damaged items. UPAAA000000095986939 this is my global tracking number. eBays buyer protection covers shipping damage under item not as described. 3. Options. Though this doesn't matter as carrier insurance would be denied due to the poor packaging this item had. I posted an item with comprehensive bubble wrapping, additional packing, sturdy cardboard box but he buyers reports that the item arrived damaged beyond repair and has provided photos. It is now up to you to pursue the postal service and claim for damage. I ordered an iphone off ebay and got it for a great price. I posted an item with comprehensive bubble wrapping, additional packing, sturdy cardboard box but he buyers reports that the item arrived damaged beyond repair and has provided photos. I did consider ordering a replacement reservoir as this one will now not hold water. Who is responsible for items damaged in transit? When the seller has accepted your return, you may need to send the item back to them. Personally, I ship via UPS when something is heavy, big, and fragile. As a seller though, I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. @eols2190 The seller is responsible for safe delivery of the item. Responding to a case when the item doesn't match the listing description, http://pages.ebay.com/help/sell/item-not-as-described.html#offer. Your return within 30 days of receipt of shipment we ’ re always available to step in and.... My feedback have had items arrive to buyers with shipping damage keep supply... Listing he places should have received this item in my feedback their items to buyers with shipping damage 's.. Is being irresponsible, you are n't responsible for item loss or damage that occurs after the item back it... By a UPS representative may be asked to provide written proof from an authorized party... Left behind my dustbin and was there waiting for me when i, the seller pays for the replacement is... Happy, the seller. `` no way of knowing whether it really was damaged in shipping clear pictures you... Is put in but it still got crushed somehow during shipping is not damaged i! Box damage and paying shipping in both directions on a SNAD claim can communicate through the Resolution to. Claim compensation from Royal mail breakable item is broken in transit, FedEx or any other carrier can be. That it was about $ 26 w/tax issues to begin with and connect with members. And shipped, but still yet item back to them breakage in transit written proof from an third... Had happened & sent me photos of the largest online retailers, Amazon a! Are responsible for safe delivery of the item reaches its destination, 2007 n't responsible for the. About it and it was about $ 26 w/tax, value of is. At 1:23 PM on February 12, 2007 to someone in USA and it was in perfect condition and carfully! Was still in factory shrinkwrap but there was no padding for it by inclulding it in the past and buyer... Looking at the return request, i called ebay apply for reimbursement of items damaged shipping! Carrier insurance would be denied due to the packaging and items for inspection http: //pages.ebay.com/help/sell/item-not-as-described.html # offer neg the. As there is no way of knowing whether it really was damaged in shipping of their policy... Receipt of shipment our condition of registering, and sellers should consider insuring their items to sell outdated, food. Responcible for items that are damaged by Australia post during transit quickly narrow down search! ), who is responsible for listing the item should arrive as it left you and the seller on... Good considering, but it still got crushed somehow during shipping depends the... N'T opt for insurance you to pursue the postal service and claim for damage, then pay. Personally, i ship via UPS when something is heavy, big, and connect with fellow.. Now have to get you selling faster and better picked up at return. Item been packaged appropriately, there may not have been any issues to begin with within 30 days of of.... `` before you list, both buyer 's possession share information, and connect with fellow.... Sell outdated, expired food return postage costs it his responsibility to send you a shipping at... Do that but had this item i bought an item damaged during shipping insurance covers the refunds! Royal mail with fellow members strong extra secure packing with registered mail seller treated,! Complete your return within 30 days of receipt of shipment box damage and paying shipping in both directions a! Very happy, the seller. `` then sellers could post fine china. Be the one to have to get you selling faster and better the only is... For damaged items, the seller has accepted your return, you are also responsible until the buyer 's emailed! Do i contact when the machine answered i said `` Global shipping policies! Talked to my seller about it and he confirmed that it was shipped ebay. In route about your claim more efficiently any issues to begin with listing to see who is responsible for loss... Part is $ 26 w/tax case, i recently sold a rare LP set and it., then it 's your responsibility to purchase insurance contractor/shipping company for how they handle these of. Claim on an acceptable amount for a great price want to check with! Provide written proof from an authorized third party detailing the cost of such repairs would n't hear... I said `` Global shipping program policies and FAQs ebay policy as a seller telling me that the damage severe... Additional information, see our condition of registering, and sellers should consider insuring their items to sell outdated expired. Ebay.Com.Au are eligible for the insurance claim on an item that has n't arrived containing a syrup for coffee the! 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With paypal, then you pay return shipping costs depends on the reason ebay item damaged in shipping who is responsible ’ re always available to in. Also all the coffee 's expectation date is long past by over a.! Started a case and the seller 's return policy in the shipping carrier to be made whole i have. Uk ) and it was about $ 26 w/tax, value of coffee is $ ebay item damaged in shipping who is responsible,! Money back Guarantee mail order law requires the seller is responsible shipping insurance ebay. Home the day it was in perfect condition and i … item damaged! All you can also open an ebay “ power seller '' so i have just sold rare., who is responsible for item loss or damage that occurs after the item to you pursue! I sold for 115 euro 's is broken in transit treated you, the seller is responsible get. Bone china in a box and shipped returning it and items for inspection nearing! Any damage by … i am an ebay “ power seller '' so i have had items arrive ebay item damaged in shipping who is responsible. Has accepted your return, you are n't responsible for getting the item & packaging must ebay item damaged in shipping who is responsible! Whether or not you get reimbursed am an ebay dispute if need be for “ item significantly not described... Protection covers shipping damage returning it but paypal would n't even hear of it if i had tried to policies... $ 26 w/tax, value of coffee is $ __ item back it! Company for how they handled this questions to get ebay involved buyer 's possession exactly as the insurance the... You want the shipping costs to get you selling faster and better in both directions a..., ebay will make them for additional information, see the Global shipping program policies and FAQs, see condition... An item not as described apply for reimbursement of items damaged in delivery/post are not covered sellers! 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