canada life group benefits phone number

When referring the matter to the relevant Board of Management, you, or through your Compensation Services in your department or your bargaining agent, must provide all the facts of the case. For the best experience, please update to a modern browser like Chrome, Edge, Safari or Mozilla Firefox. In 2019 our companies Canada Life, Great-West Life and London Life came together as one brand to serve Canadians better. Language selection is English. The Great-West Life Assurance Company, London Life Insurance Company and The Canada Life Assurance Company have become one company – The Canada Life Assurance Company. track claims that are being processed and view your completed claims, find out what is covered under the Plan quickly and conveniently, locate health practitioners using the “provider search” feature, review your drug claim history, drug coverage, and explore potential alternative drugs in real time to discuss with your health practitioner, access your PSHCP benefit card any time and print copies for your dependants, submit coordination of benefits claims between two Sun Life plans or submit the remaining balance of a claim already processed through another insurer, complete and update your Positive Enrolment information, sign up for direct deposit or update your banking information currently on file for quick reimbursement of your benefits claims, submit photos of receipts for more complex medical expenses, such as treatments lasting more than one hour, lab tests, equipment, and medical supplies, provide supporting documentation requested by Sun Life, such as physician referrals and questionnaires for a claim without having to send documents by mail, add your PSHCP benefit card to your Apple Wallet (not available on Android), activate the Touch ID sign-in feature to log in securely, sign up for direct deposit and paperless Explanation of Benefits (i.e. The Great-West Life Assurance Company, London Life Insurance Company and The Canada Life Assurance Company have become one company – The Canada Life Assurance Company. How Canada Life is supporting you during COVID-19. They are open 24 hours a day/ 7 days a week. Email: Customer.Services@canadalife.co.uk. You are on the Sun Life Financial Canada website. Canada Life Limited. All paper claims should be mailed to Canada Life, to one of the following mailing addresses. Toll free anywhere in North America: 1-888-757-7427, In the National Capital Region: 613-247-5100. Group insurance benefit plans for public service employees include health, dental, disability and life insurance coverage. You can contact Industrial Alliance Monday to Friday, 8am to 5pm Eastern Standard Time. Canada Life Place. An access ID and password are required. Canada Life is here to help. Register at Sun Life Plan Member Services. Monday – Friday 9am to 5pm. Affinity markets. Stonehaven UK Limited and Canada Life Platform Limited, trading as Canada Life, are part of The Canada Life Group (U.K.) Limited. Are you a Manulife group benefits plan member? Accessibility Canada Life International Assurance (Ireland) DAC is authorised and regulated by the Central Bank of Ireland and is a Category A Insurance Permit holder with the Jersey Financial Services Commission. To contact us through a telecommunications relay service – find the applicable phone number from the above options, then dial 711 7 1 1 to connect with the TTY service. You will not receive a reply. If you do not agree with how your PSHCP claim was processed, you can submit an appeal to the PSHCP Administration Authority by mail. It helps pay for things provincial health care plans don’t cover: prescription drugs, dental, hospital, vision, paramedical and ambulance services. Ambassador is specifically designed for Canadian employers who want to offer coverage to their expat employees. How Canada Life is supporting you during COVID-19. You have insurance as part of a group plan with your employer. Learn more, The Great-West Life Assurance Company, London Life Insurance Company and The Canada Life Assurance Company have become one company – The Canada Life Assurance Company. Your web browser is out-of-date. General disability coverage inquiries – not related to an active claim or application – are referred to Group Benefits General inquiries, at the phone number listed above (1-800-268-6195). Mail. You can contact the Sun Life Call Centre open Monday to Friday, 6:30am to 8:00 pm Eastern Standard Time. Stonehaven UK Limited and Canada Life Platform Limited, trading as Canada Life, are part of The Canada Life Group (U.K.) Limited. Public service group insurance benefit plans, The Public Service Health Care Plan (PSHCP), The Pensioners’ Dental Services Plan (PDSP), “Can I appeal the decision of the Insurer?”, Public Service Management Insurance Plan forms. Opens a … Use our new sign in page for GroupNet for plan members, GRS Access and My Canada Life at Work to manage your benefits and savings. Policy/plan number 61129 Your certificate number 000001 You’ll find your plan/policy and certificate numbers on your mailed statements, on the second page, under key information. Stonehaven UK Limited and Canada Life Platform Limited, trading as Canada Life, are part of The Canada Life Group (U.K.) Limited. The Canada Life Assurance Company 1-800-724-3402 www.canadalife.com PLAN MEMBERS- Group retirement, savings and income products. As of Jan. 1, 2020, The Great-West Life Assurance Company, London Life Insurance Company and The Canada Life Assurance Company became one company – The Canada Life Assurance Company. 1-800-957-9777 1 8 0 0 9 5 7 9 7 7 7. If, after asking Canada Life to review, the issue cannot be resolved, you may refer the issue to the Board of Management responsible for your component at the address indicated below. Planning and advice Insights and advice blog Learn more. Find relevant contact information for the various group insurance benefit plans. If you experience an emergency while travelling and require assistance, contact Alliance Global Assistance. Potters Bar. If you are submitting a paper claim, a completed PDSP Claim Form (PDF, 51 KB) should be mailed to Sun Life at the address below. Your plan number is usually up to 6 digits, and is entirely numerical. Director, Business Development, Client Relations, Pension & Benefits Robert Martins 416-847-5142 Group health claims - Atlantic Canada and Québec. For information on appeals for the DI Plan, refer to the Member Booklet under “Can I appeal the decision of the Insurer?” section. In addition, when submitting vision care benefits and paramedical services, you should be doing so online through the Sun Life Member Services website or the my Sun Life Mobile application (app). Box 1525, Station B 240 Sparks Street West 7th floor Ottawa, Ontario K1P 5V2, Industrial Alliance is the administrator of the Public Service Management Insurance Plan (PSMIP). Waterloo, Ontario N2J 4C7. Learn more. Sun Life Assurance Company of Canada PO Box 6192  STN CV Montreal QC H3C 4R2 Canada. As of Jan. 1, 2020, The Great-West Life Assurance Company, London Life Insurance Company and The Canada Life Assurance Company became one company – The Canada Life Assurance Company. Content from a sample statement. You can access your personal Public Service Dental Care Plan account online through the Canada Life website. A medical emergency while travelling. Key information. Learn more. Plan info. PO Box 11658 Stn CV. Recover your username or reset your password Opens a new website in a new window - Opens in a new window. Winnipeg Benefit Payments If your dentist does not submit the claim electronically on your behalf you can submit your claim electronically through the PDSP Member Services website and click on the “Submit a Claim” button. There are plans to suit your needs and budget. 1-800-361-6212. Box 6025 Station Main Winnipeg MB Canada R3C 3C7. For enquiries, contact us. Box 44036, Baton Rouge, LA 70804 to Fri.) Questions about short and long-term disability applications and claims. You can contact Sun Life Monday to Friday, 8am to 8pm Eastern Standard Time. As of Jan. 1, 2020, The Great-West Life Assurance Company, London Life Insurance Company and The Canada Life Assurance Company became one company – The Canada Life Assurance Company. Each link below contains information on the Plans, their eligibility and benefits. As of Jan. 1, 2020, The Great-West Life Assurance Company, London Life Insurance Company and The Canada Life Assurance Company became one company – The Canada Life Assurance Company. Sun Life is the administrator of the Public Service Health Care Plan (PSHCP), Pensioners’ Dental Services Plan (PDSP) and the public service Disability Insurance (DI) Plan. Make sure to include the details related to your appeal, your plan number, your ID number, and your coordinates and send your appeal to the appropriate address below. Your Public Service Dental Care Plan administrator, Great-West Life, is now Canada Life. Annuities and other retirement products. As long as your company has an existing Canada Life group insurance plan, your coverage for employees working abroad can begin with just 1 … If you are represented by the Public Service Alliance of Canada (PSAC): Board of Management Dental Care Plan (PSAC) Component 219 Laurier Ave West 8th floor, Suite 8052 Ottawa, Ontario K1A 0R5. Winnipeg , Manitoba In addition to electronic claims submissions, for plan members residing in Canada, the following features will be available on the Sun Life Member Services website and through the my Sun Life Mobile app: When purchasing eligible prescription drugs and certain medical supplies at the pharmacy, you should present your PSHCP benefit card. Canada Life International Assurance (Ireland) DAC is authorised and regulated by the Central Bank of Ireland and is a Category A Insurance Permit holder with the Jersey Financial Services Commission. PSHCP Administration Authority PO Box 2245, Station D Ottawa ON K1P 5W4 Canada. Phone. 1-877-481-9169 (8 a.m. to 8 p.m. EST, Mon. Customer & adviser service. Contact us for Group Benefits … Industrial Alliance general line: 1-877-422-6487. You can access your personal Pensioners’ Dental Services Plan (PDSP) account online through the PDSP Member Services website. Group benefits plan members. Trouble signing in? Skip to main content. Disability Insurance Plan Telephone. Stonehaven UK Limited and Canada Life Platform Limited, trading as Canada Life, are part of The Canada Life Group (U.K.) Limited. Toll free within Canada and the continental United States: 1-855-415-4414, Collect calls Outside of Canada and the continental United States: 204-946-1190, TTY – For the Deaf or Hard of Hearing: 1-800-990-6654 or Winnipeg (204) 946-7281. Visit our site today to submit a claim, sign in, download forms, find support, articles, and frequently asked questions. Though you may continue to see references to Great-West life during this transition, how you access your plan and what your plan does for you stays the same. Register at Canada Life. Access to your benefits information is easy with GroupNet. At Canada Life, we’re doing everything we can to support our clients through the ongoing COVID-19 situation. If you do not agree with how your Public Service Dental Care Plan claim was processed, you can always resubmit your claim and ask Canada Life to review the claim internally. Technical support. If you don't have a benefits card, call us for help at 1-888-222-0775. Benefits and insurance through an employer. Sun Life Real Health powered by Lumino Health. Forgotten your GroupNet for Plan Members username or password? For Canadian residents except residents of Quebec: Winnipeg Benefit Payments P.O. Choose a group benefits plan to stay competitive as an employer of choice, keep your plan members engaged and productive, and help them manage their health and wellness Get support on human resource matters with HR Support Services—included with your Manulife group benefits … Box 3050 Station Main The Pensioners’ Dental Services Plan c/o Treasury Board of Canada Secretariat Insurance Benefits Programs Group 219 Laurier Ave W 8th Floor, #8052 Ottawa, Ontario K1P 5J6. For other types of eligible health care expenses a completed PSHCP Claim Form (PDF, 614 KB) can be mailed to Sun Life at the address below. Industrial Alliance Insurance and Financial Services Inc. Group Life and Disability Claims Department (PSMIP) 522 University Avenue Toronto, Ontario M5G 1Y7. Don’t have group benefits or losing coverage? Toll Free: 1.800.722.6615. These include health and dental care benefits, disability insurance and life insurances. As of Jan. 1, 2020, The Great-West Life Assurance Company, London Life Insurance Company and The Canada Life Assurance Company became one company – The Canada Life Assurance Company. Phone: 519.886.5110. Can I appeal the decision of the Insurer? Group Publisher, Pension & Benefits Alison Webb 416-847-8578. Office of Group Benefits ⋯ 1201 N. 3rd St, Suite G-159, Baton Rouge, LA 70802 ⋯ 1-800-272-8451 P.O. Canada Life International Assurance (Ireland) DAC is authorised and regulated by the Central Bank of Ireland and is a Category A Insurance Permit holder with the Jersey Financial Services Commission. An access ID and password are required. Each Plan is completely separate and has different contact information, even though they are administered by the same company. Completed claims packages can be mailed or faxed to Sun Life. One Westmount Road North. We know it’s a priority for employers to protect the physical, mental and financial health of their people and we have the products and services to help you do just that. You can contact Canada Life on their dedicated Customer Contact Services phone line for the Public Service Dental Care Plan (PSDCP). COVID-19 – How RBC Insurance is helping clients Read More How RBC Insurance is helping clients The public service group insurance benefit plans form part of the Government of Canada’s total compensation package for public service employees. Hertfordshire. claim statement), download and print personalized claim forms, view the status of claims and print details of past claims, determine eligibility for the next oral exam, view and elect for paperless PDSP Communiqués with email notification, Monday to Friday: 8:00 am to 8:00 pm Eastern Standard Time, Monday to Friday: 9:00 am to 5:00 pm Eastern Standard Time, sign up for direct deposit and paperless Explanation of Benefits, obtain coverage information, including balances, download and print the PSDCP benefit card, verify eligibility for the next dental examination. If you are a member of the Canadian Armed Forces or the Reserves: Canadian Armed Forces Dental Care Plan Board Director General Compensation and Benefits Directorate of Pensions and Social Programs MGen George R. Pearkes Building 101 Colonel By Drive Ottawa, Ontario K1A 0K2, RCMP Dental Care Plan Board of Management National Compensation Services: Insurance 73 Leikin Drive, M5-4-101 Mail stop 31 Ottawa, Ontario K1A 0R2, Board of Management Dental Care Plan (NJC) P.O. The app can be downloaded for free from the App Store and Google Play. Completed claims packages can be mailed or faxed to Sun Life. There are different contact numbers depending on the country you’re in. Coverage is similar to a group benefits plan. If you need help or have any questions give us a call. PSHCP members may also visit the PSHCP Administration Authority website for information on their Plan. What is Ambassador? Phone: 0345 606 0708 or +44 1707 651 122. R3C 0E6. 1-800-669-7921. Choose the country you’re calling from. As of Jan. 1, 2020, The Great-West Life Assurance Company, London Life Insurance Company and The Canada Life Assurance Company became one company – The Canada Life Assurance Company. You can submit a claim, make account changes or find out what you’re covered for by signing in to your online account. Box 6000 Winnipeg MB Canada R3C 3A5. You can access your personal Public Service Health Care Plan (PSHCP) account online through the Sun Life Member Services website or the my Sun Life Mobile app available on Apple and Android devices. Your member ID is up to 10 characters and can include letters. Montreal Group Disability Management Office Federal Government Disability Plan Sun Life Financial PO Box 12500, Station CV Montreal QC H3C 5T6 Canada. Contact us to ask about your policy or make changes to your account. Canada Life (formally Great-West Life) is the administrator of the Public Service Dental Care Plan (PSDCP). An individual plan can help. You can find them on your health benefits card. From: Treasury Board of Canada Secretariat. Box 1603, Stn Waterloo. 1-888-222-0775 1 8 8 8 2 2 2 0 7 7 5. You can contact Sun Life Monday to Friday, 8am to 8pm Eastern Standard Time. Toll free for travel-related emergencies only: Canada and USA 1-800-667-2883, Collect calls from all Other Countries: 519-742-1342. How Canada Life is supporting you during COVID-19. 1-800-957-9777. For information on appeals for the Public Service Management Insurance Plan, refer to the Member Booklet under “Can I appeal the decision of the Insurer?” section. An access ID and password ae required. Register now. Toll free in North America: 1-888-757-7427. As of Jan. 1, 2020, The Great-West Life Assurance Company, London Life Insurance Company and The Canada Life Assurance Company became one company – The Canada Life Assurance Company. P.O. The health and safety of our clients, advisors and … If you do not agree with how your PDSP claim was processed, you can submit an appeal by mail to the address below. Learn more. Sun Life Assurance Company of Canada Group Benefits Administration 227 King St S PO Box 1601 Stn Waterloo Waterloo, ON N2J 4C5 Ottawa 1-866-377-5818 Sun Life Assurance Company of Canada Group Client Services PO Box 11010 Stn CV Montreal, QC H3C 4T9 Calgary 1-866-377-5818 Sun Life Assurance Company of Canada Group Benefits Administration Montreal QC H3C 6C1. Canada Life International Assurance (Ireland) DAC is authorised and regulated by the Central Bank of Ireland and is a Category A Insurance Permit holder with the Jersey Financial Services Commission. Monday-Friday: 8:00am-8:00pm ET. Contact us to discuss the insurance needs of your group and learn more about the plans we can provide. c/o Treasury Board of Canada Secretariat Insurance Benefits Programs Group 219 Laurier Ave W 8th Floor, #8052 Ottawa, Ontario K1P 5J6. General health and dental inquiries. You can contact the Sun Life Call Centre open Monday to Friday, 6:30 am to 8:00 pm Eastern Standard Time. As per the instructions on the Public Service Management Insurance Plan forms, completed forms can be mailed to Industrial Alliance at the address below. Your dentist can submit your claim electronically to Sun Life. Sun Life Assurance Company of Canada Dental Claims Office PO Box 6159 STN CV Montreal QC H3C 3A7 Canada. P.O. Mail. A group benefits package from RBC Insurance can give your employees the protection they deserve and make your company a place where people want to work. Register at PDSP Member Services. Toll free: 1-800-361-5875. For Quebec residents, other than the National Capital Region: Montreal Benefit Payments Place Bonaventure 800 de la Gauchetière Street West Suite 5800 Montreal QC Canada H5A 1B9, Canada Life Health & Dental Benefits Foreign Benefit Payments P.O. If you have Comprehensive coverage under the PSHCP, for assistance and claim submission, contact Allianz Global Assistance.

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